At Dhillon Excavation & Concrete Ltd., your privacy is foundational. Learn how we collect, safeguard, and responsibly manage your personal, property, and municipal permit information.
Executive SummaryThis Privacy Policy outlines how Dhillon Excavation & Concrete Ltd. (“we”, “our”, or “us”) collects, uses, protects, and discloses personal information obtained through our website, phone consultations, on-site structural assessments, and contractual engagements in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario provincial privacy laws.
01
Introduction & Overview
Dhillon Excavation & Concrete Ltd. is a licensed and insured general contracting, heavy excavation, and structural concrete enterprise registered in the Province of Ontario, Canada, with operational headquarters in Brampton, ON.
We respect your personal privacy and are committed to safeguarding all identifying information and structural property documentation collected during consultations, architectural drafting, city permit acquisition, and heavy construction projects across Brampton, Mississauga, Toronto, Vaughan, and the Greater Toronto Area (GTA).
By accessing our website (dhillonexcavation.com), requesting a 24-hour site evaluation, or entering into an agreement with us, you consent to the practices described in this Privacy Policy.
02
Information We Collect
In order to evaluate, engineer, and execute construction, excavation, and structural concrete projects, we collect specific information through direct submissions and automated interactions:
Directly Provided Information
Full Name, phone number, and email address
Job site property address and municipal lot details
Project specifications, square footage, and budget targets
Uploaded architectural blueprints, surveys, and site photographs
Special site constraints (easements, tree preservation, slopes)
Technical & Property Data
Ontario One Call (Dig Safe) utility locate confirmations
Soil bearing capacity reports & geotechnical data
City building permit numbers and municipal inspector reports
IP address, browser type, and navigation logs on our website
Communication records, email correspondence, and quote history
Financial Information Security: When payment is rendered via electronic bank transfer or credit card, transactions are handled through certified, PCI-DSS compliant banking institutions. We do not store complete credit card or CVV details on our web servers.
03
How We Use Your Information
We strictly use your collected information for operational, engineering, and service delivery purposes:
✓
Site Evaluation & Fixed-Price Estimates
Generating accurate, itemized 24-hour cost calculations based on soil conditions, excavation depth, concrete volume, and structural requirements.
✓
Municipal Building Permit Acquisition
Submitting formal permit packages to municipal building departments (e.g., City of Brampton, City of Mississauga, City of Toronto) including structural engineering drawings and property owner authorizations.
✓
Utility Locates & Safety Coordination
Filing mandatory requests with Ontario One Call to locate buried gas, hydro, water, and telecom lines prior to ground penetration.
✓
Project Logistics & Crew Scheduling
Arranging heavy excavator transport, concrete ready-mix deliveries, soil haul-away, and on-site supervisor dispatches.
✓
Structural Warranty & Record Keeping
Maintaining concrete batch tickets, inspection sign-offs, and project records to support our 10-Year Structural Guarantee.
04
Third-Party Sharing & Disclosure
We do not sell, rent, lease, or monetize your personal information to any third parties for advertising or commercial exploitation. We only disclose data in the following necessary contexts:
Municipal & Regulatory Bodies
Municipal building departments, zoning review boards, and city inspectors strictly to obtain building permits, curb-cut approvals, and final occupancy certificates.
Licensed Engineering Partners
Licensed P.Eng (Professional Engineers of Ontario) structural consultants and BCIN-qualified architectural designers assigned to stamp drawings for your project.
Public Safety & Utility Locates
Ontario One Call, Enbridge Gas, Hydro One, Alectra Utilities, and municipal water authorities as required by Ontario safety legislation.
Legal Compliance & Insurance
WSIB safety reporting, commercial liability underwriters, or legal authorities when compelled by Ontario court order or statutory requirements.
05
Data Security & Storage
Dhillon Excavation & Concrete Ltd. employs robust physical, administrative, and technological security controls to safeguard your data against unauthorized access, loss, alteration, or disclosure:
Transport Layer Security (TLS/SSL)All web traffic, form submissions, and data exchanges on dhillonexcavation.com are encrypted using 256-bit SSL protocols.
Access-Controlled Cloud InfrastructureClient blueprints, contracts, and site records are stored in encrypted cloud environments with multi-factor authentication restricted strictly to authorized project managers and estimators.
Continuous Backups & RedundancyAutomated daily backups ensure project blueprints and city approval records are preserved throughout the multi-year construction warranty lifecycle.
06
Data Retention Policy
We retain personal and project data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal/tax obligations, and honor our warranties:
General Inquiries & Unconfirmed Quotes: Retained for 12 months for follow-up and reference before automated archival.
Active Projects & Contract Files: Retained for the duration of construction plus 10 years to support our 10-Year Structural Integrity Warranty.
Financial & Tax Records: Retained for a minimum of 7 years in compliance with the Canada Revenue Agency (CRA) guidelines.
Municipal Permit Packages: Retained permanently in our engineering archive for future property additions, resale verifications, and structural reference.
07
Your Rights Under PIPEDA
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you possess statutory rights regarding your personal records held by our company:
Right to Access
You can request a copy of the personal data, blueprints, and estimates we hold regarding your project.
Right to Rectification
You may request updates or corrections to inaccurate, incomplete, or outdated information.
Right to Withdraw Consent
You may withdraw consent for optional marketing communications or photo gallery case studies at any time.
Right to Erasure
You may request deletion of non-essential records (subject to mandatory building warranty and CRA statutory requirements).
08
Cookies & Tracking Technologies
Our website utilizes cookies and lightweight analytical beacons to enhance site performance, understand visitor navigation patterns, and optimize user experience:
Essential Cookies: Required for site navigation, form security tokens, and responsive layout preferences.
Performance & Analytics Cookies: Anonymous aggregated metrics (e.g., Google Analytics) measuring page load speeds, popular service pages, and geographic regions.
Opt-Out Options: You may modify your browser settings to decline cookies. Note that disabling essential cookies may impact interactive estimate form functionality.
09
Policy Updates & Modifications
Dhillon Excavation & Concrete Ltd. reserves the right to periodically revise this Privacy Policy to reflect changes in municipal building regulations, Canadian privacy legislation, or internal operational improvements.
Any modifications become effective immediately upon publication on this page with an updated “Last Updated” timestamp. We encourage clients to periodically review this document.
10
Contact Our Privacy Officer
If you have questions, concerns, formal access requests, or complaints regarding our data handling practices or PIPEDA compliance, please reach out directly to our Privacy Officer:
Headquarters:Brampton, ON, Canada • Serving All GTA
If you are not satisfied with our response to your privacy inquiry, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca.
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